Refund Policy

This Refund Policy outlines the terms and conditions under which students may request a refund for services purchased from Shepard Claret Model School (“we,” “us,” or “our”). By enrolling in our tutoring programs, you agree to comply with this policy.

2. Eligibility for Refunds

Satisfaction Guarantee: We are committed to providing high-quality tutoring services. If you are not satisfied with your tutoring session, you may request a refund within 2 days of the session date.

Session Limits: To qualify for a refund, you must not have attended more than 1 sessions of the tutoring program.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

Contact Us: Email our support team at michaelnwankpa0009@gmail.com within the eligibility period.

Provide Information: Include your name, order number, date of the session, and reason for the refund request.

Review Process: Our team will review your request and respond within 3 – 7 business days.

4. Refund Processing

Refund Method: Approved refunds will be processed using the original payment method within 7 – 21 business days of approval.

Non-Refundable Fees: Please note that any transaction fees incurred during the payment process may be non-refundable.

5. Exceptions

Promotional Offers: Courses purchased during promotional periods may have different refund terms, which will be clearly communicated at the time of purchase.

Missed Sessions: Refunds will not be granted for missed sessions unless prior notice of cancellation was provided as per our cancellation policy.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Information

For any questions regarding this Refund Policy or to initiate a refund request, please contact us at michaelnwankpa0009@gmail.com